How to have courageous conversations and discuss the undiscussables!
At its essence, the problem isn’t with our actions, it’s with our thinking.
Leaders and teams increasingly need to quickly understand and effectively address increasingly complex issues. With flatter organisational structures, greater interdependencies, increasing volumes of information and decentralised decision making, success ultimately comes down to the effectiveness of team members’ relationships and the quality of their conversations.
As a consequence, the possibility of diverging perspectives and conflict in organisations is greater than ever before. Despite being more connected, having access to more information and working longer hours, leaders are increasingly feeling overwhelmed by the demands on their time and attention.
Being able to facilitate difficult conversations is a prerequisite to organisational change and adaption. This requires the cultivation of a mindset that facilitates the sharing of all relevant information and informed choice on what matters most - the mutual learning mindset.
Knowing self – to master having courageous conversations, starts with knowing self
- to understand why we get stuck in patterns of behaviour that have with unintended consequences
- to recognise how our mindset may be contributing to the problem
- to be aware of how communication styles and habits make difficult conversations, difficult
How to have courageous conversations – is about knowing how to facilitate mutual learning
- to understand the principles that underpin mutual learning
- to know how to design a conversation that is no longer ‘difficult’.
- to learn to state one’s views in ways that diffuse conflict and promote collaboration.
- to know how to ask questions that shift others’ perspectives and mutual understanding.
- to master the application of a mutual learning mindset and behaviours to:
- facilitate a critical performance review and feedback that is helpful
- confront disrespectful behaviour, constructively
- disagree with the majority of the group, so they accept others position
- say no without feeling guilt or shame.
- Improve the quality of information flow and solve problems more effectively
- Increase levels of collaboration to make more informed decisions
- Build greater trust, commitment and quality in your relationships
- Increase learning with and understanding of others
- Reduce stress and increase levels of wellbeing
- Program facilitators have extensive personal executive experience across a wide range of industry sectors
- The Program content is structured on contemporary global best practices
- Program is structured on evidence based leadership models and concepts
- facilitators have over 20 years of global executive and coaching experience
- Free service warranty with support for 3 months after completing the program
- Our performance guarantee to achieve agreed goals